Industrial Bank of Korea said on Jan. 25 it will launch self-service shops during the latter half of the year amid growing non-face-to-face transactions.
“We are sending some employees to Japan next month so they can look into self-service stores there to catch up with the growing proportion of non-face-to-face transactions,” IBK CEO Kim Do-jin said in an interview with Yonhap News Agency.
Kim envisages establishing shops where more than 90 percent of transactions, including deposits and withdrawals, are done by clients themselves without the help of bank employees, while a single employee provides financial counseling.
Small branches at universities and other organizations will be made into self-service shops first, he said, adding that additional shops will be launched at city centers where IBK does not have branches at the moment.
The bank will begin establishing self-service shops across the country after test operations of a small number of shops for up to one year, he said.
IBK also plans to launch “IBK Job Plus” this year for sharing job openings with online job search sites and a 12 billion won (US$11.20 million) fund to help small and medium-sized firms that employ workers through IBK Job Plus.
By Song Seung-hyun and newswires (email@example.com