April 16, 2024

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[THE INVESTOR] SK Telecom on April 7 announced a plan to compensate subscribers who experienced problems in sending messages and making voice calls on April 6. 

About 7.3 million SKT subscribers are estimated to have experienced some amount of inconvenience for about three hours Friday afternoon due to erroneous operations of Long Term Evolution systems for voice calls and text messages. 

The problems first occurred at 3:17 p.m. and were solved by 5:48 p.m. 

According to the terms of agreement, compensation is to be meted out to consumers suffering losses from network problems over three or more hours. 

SK Telecom headquarters in Seoul News1

However, the telecom company decided to compensate nearly everyone affected, including those with just one failed attempt to make a call or send a message. 

The compensation amount is estimated to range from 600 won to 7,300 won, according to the mobile plan. 

SKT CEO Park Jung-ho issued an apology in a press release, saying, “All network infrastructure will be thoroughly reviewed to provide stable and safe telecom services.”

By Song Su-hyun/The Korea Hearld (song@heralcorp.com)