[THE INVESTOR] Even after Korea's Kakao announced on Sept. 5 that it would adopt an “unsend” feature to allow users to delete missent messages on KakaoTalk, users are still not satisfied.
Many of their complaints involve KakaoTalk’s group chat room features.
One such feature is the notification to everyone in a group chat room when someone decides to exit.
“It's hard to exit because I don't want people to talk about it. I think I should be able to leave without making it public information,” Cho Min-hae, a KakaoTalk user said.
Another common complaint was about not having the right to reject an invitation to a group chat room. Under the current system, once users get invited, they have to exit if they are not interested. “I exited a group chat room but one member kept reinviting me, which was very frustrating,” said another user named Kim So-ra.
Some also dislike the feature that automatically adds everyone on the phone contacts list. This is done without a confirmation process. “After changing my phone number, some stranger started talking to me about my new profile photo, thinking I am some former user. I hope I can choose who I want to add as friends, like on Facebook,” a user surnamed Chey said.
Kakao said it will consider more changes, but that for now, it's main focus will be on deleting missent messages. "We take customer feedback seriously, but we need to do things in steps,” a KakaoTalk spokesperson told The Investor.
Of the total amount of time Koreans spend on messenger apps, Kakao Talk accounts for more than 94 percent, according to data analyzed by Wiseapp in June, followed by Facebook which had 1.8 percent.
By Song Seung-hyun (email@example.com)